How to separate Asana accounts

Modified on Tue, 23 Jul at 9:52 AM

Please note this feature is currently in Beta and is not available for every user.

Who should separate their Asana accounts?

Users should separate their Asana accounts if they meet both of the following criteria:

Have multiple email addresses for different purposes (example: personal vs work)
Have access to multiple unrelated workspaces (example: personal vs work)

Example:

Céline is an employee of ACME and has an Asana account with the following email addresses:

celine@acme.com
celine@gmail.com

This user has access to 2 domains:

ACME Organization
Celine Personal Workspace

Céline must separate her celine@gmail.com from the ACME Asana account in order to retain access to Celine Personal Workspace. The outcome of this will be two separate Asana accounts.

One account associated with celine@acme.com with access to the ACME organization
The other account associated with celine@gmail.com with access to Celine Personal Workspace

Separating Asana accounts

To separate your accounts, please follow the steps below:

Step 1: Set your preferred email

Navigate to the Notifications tab under My Settings in the relevant workspace and set the email address of the account you wish to separate as the Preferred Email in the Notifications section.

Navigate to the workspace that you’d like to separate into the new account

Navigate to My Settings

Select the Notifications tab
Under Email notifications, change your Preferred email address to the email address (e.g. celine@gmail.com) you want your new account to be associated with.

Step 2: Separation of accounts

Affected users will be informed of the timeline for the upcoming changes via email and in Asana.

Following the separation of accounts, Asana will send an email to the newly separated email addresses instructing affected users to set a password for the new account(s).

Any API or app connections (Slack, Zendesk, etc.) will not be transferred. These will need to be manually added to the new account.